Two types of stress: helpful and harmful
Customers first or employees first?
Stress is often seen as unilaterally bad. We should avoid it if we want to stay healthy and burn-out results of being stressed for too long at a time. However, there are two sides to this coin. Stress can be either helpful or harmful. The harmful type is called ‘distress’. This is the type to […]
If you believe in Flow then please stop using a Definition of Ready. Just stop it. Stop it now.
Customer first. Always. No Customer -> no product or service -> no employees. Nina Maurer asked on linkedin: “Customers first or employees first?“ This seemingly difficult question popped into my feed because of Chris Lukassen. His reply is brilliantly simple: “Neither and both, you need to strike a balance. Suggestion: “people first”” Yes, when we […]
I used to be like you. I was that Scrum Master who thought that a Definition of Ready was a nice add-on to Scrum for starting teams. Teams struggling with clarity in their Backlog Items, teams constantly not making their Sprint Goals and being completely unpredictable in delivering the Sprint Backlog, teams working under heavy […]
LIFO Backlog management; Putting new backlog items at the top by default for shorter lead time
Minimum quality is constant & non-negotiable. This should be defined clearly and lived without compromise. However, some aspects of quality (above the defined/agreed minimum) could be considered luxury and are as such ‘promoted’ to features. For instance, when building cars, you want every car to pass mandatory safety regulations. And it may be your brand […]
Please use the language of the end-user
LIFO Backlog Management, what is it and why should you consider it? First off, LIFO stands for ‘Last in, first out’ and is the exact opposite of regular inventory management, where a ‘first in, first out’ (FIFO) approach is taken to prevent inventory from degrading. What does all this have to do with Backlog Management? […]
Or: a quick note on using the right language in your app (site). Today I used the online system of my doctor to ask for a medicine I had previously got prescribed. Very nice to not have to go to the doctor or wait a long time before I get through to the doctor’s assistent. […]