Two types of stress: helpful and harmful

Stress is often seen as unilaterally bad. We should avoid it if we want to stay healthy and burn-out results of being stressed for too long at a time. However, there are two sides to this coin. Stress can be either helpful or harmful. The harmful type is called ‘distress’. This is the type to […]

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Customers first or employees first?

Customer first. Always. No Customer -> no product or service -> no employees. Nina Maurer asked on linkedin: “Customers first or employees first?“ This seemingly difficult question popped into my feed because of Chris Lukassen. His reply is brilliantly simple: “Neither and both, you need to strike a balance. Suggestion: “people first”” Yes, when we […]

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